Dunkin Donuts Credit Card Processing Actions on Mobile Devices: Project: Mobile credit card processing for Dunkin Donuts. Improve the success of form submission by diminishing fields and correction frustration for entering payment method. Goal: to design a usable and trustworthy credit card checkout experience for mobile users without forms Solution: Input Masks Design – Input masks integrate …
[vc_row][vc_column width=”2/3″][vc_column_text css_animation=”fadeIn”] [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text css_animation=”fadeIn”] Hi-Fi Wireframes with Annotation for Development Teams Project Objective: As part of XPO Logistics UX team I created a single interface for many activities, reducing multiple screens and popups that delay productivity. Because of the extreme deadlines and number of feature functions required (over 150 in two months) I suggested …
Customer Relationship Management – Managing Macy’s Customers in One Place Macy’s Productivity Manager Design Specs for Development Teams:I use spec docs to reduce layout confusion during the development process. This process details spacing, location, color, etc. of the final user interface design. The document is used internally to ensure the designer, developers and copywriters are …
[vc_row][vc_column width=”2/3″][vc_column_text css_animation=”fadeIn”] [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text css_animation=”fadeIn”] Customer Relationship Management – Managing Macy’s Customers in One Place Goal: Improve business relationships. Design a CRM system to help Macy’s stay connected to customers, streamline processes and improve relationships that generate sales from an online wedding registry system. Role: I worked with business analyst to gather requirements then …
Humans think in terms of narrative. I conducted “whiteboard workshops” on all features developed during the “war room” exercise at XPO Logistics. Because of time constraints this process worked well to define user journeys and pain points. I photograph the whiteboard and then create the wireframe (WF) for review by the team.
[vc_row][vc_column width=”2/3″][vc_column_text] [/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text] Research Testing Form for Internet Services & Design My Contribution: Graphic Design, Branding, Logo Design. User Interface Design, UX Content Project Summary: I joined AT&T’s Interactive Solutions & Design department with a solid background in graphic design and user interface development. After a couple years designing successful marketing campaigns and managing …
Make sure a good mix of people are involved in the journey map creation. It’s helpful to have stakeholder participants from many areas of the organization, as well as people of varying levels of seniority.
How do we ask questions during the most common usability testing studies. I will briefly touch on some generalities that I prefer. Usability Testing With concise and standard words, usability testing is a research activity where a product is used by specific users to perform specific tasks in a specific context of use. The goal …
The benefits of usability testing are easy to understand, but what does it take to carry out a powerful UX test that will lead to relevant results and improvements?
Tools: Markers, whiteboard, post-it notes, index cards, note pads, donuts, coffee/water/tea Objectives: To do UX exercises like experience mapping, personas, customer journey and feature enhancement workshops can help convey important information about the market, the users, the product and business goals to the whole team. Consequently, user-centered design thinking methodologies become entrenched within your team …